We want the part you receive to be the part you needed. Because of the safety-critical nature of automotive parts, we operate a replacement-only policy — we do not issue cash refunds, but we will always make it right by sending you the correct or a working part. Here's how it works.
Order Verification
We confirm your details before shipping
Before your order ships, we reach out to verify your name, shipping address, and part fitment directly with you via WhatsApp or email. This extra step helps us catch mistakes — a wrong address, wrong part, or wrong fitment — before the order goes out, not after.
Returns & Replacements
No cash refunds
Once an order is placed and payment is processed, we do not refund money back to the customer. Auto parts are safety-critical components, so instead of a refund, any issue is resolved by resending the correct part or a working replacement at no extra cost to you within Lebanon. For replacements shipped outside Lebanon, the customer may be responsible for some or all of the shipping cost — anywhere from 0% to 100% — depending on the part.
Replacement window — up to 5 days
Unused parts in their original packaging can be reported within up to 5 days of delivery, depending on the part type. Contact support first so we can confirm fitment — once confirmed, we ship out the correct replacement part (see shipping cost terms above).
Wrong or defective part shipped
If we made a fitment or shipping error, or the part arrives defective, we cover return shipping (if needed) and ship the replacement part at no cost to you.
Non-returnable items
Installed, modified, or custom-ordered parts cannot be returned or replaced unless they are defective on arrival.
Warranty
Warranty coverage depends on the part
Warranty coverage and duration are not the same across all parts — some carry a 12–24 month warranty against manufacturing defects, while others may not be covered at all, depending on the part type. Warranty claims are resolved with a replacement part, not a cash refund. Check the specific product page for that item's warranty terms.
Making a claim
Email support with your order number and a description (and photos, if possible) of the issue — support@triospareparts.com.